Oluwatosin Oyeyemi | PMP® · CBAP® · Senior PM & Business Analyst
Available for Engagements · Mississauga, ON

Oluwatosin
Oyeyemi

Senior Project Manager & IT Business Analyst · PMP® · CBAP® · CSPO
Driving Digital Transformation & Strategic Solutions in Canada

PMP® CBAP® CSPO CSM Agile Coach Kanban PM
Let’s Work Together View Experience
+1 (514) 464-2150
Mississauga, ON, Canada
10+
Years Experience
6
Certifications
25%
Delay Reduced
50%
Growth Impact
Oluwatosin Oyeyemi — PMP CBAP certified Project Manager and Business Analyst
Oluwatosin (Tosin) Oyeyemi
Senior PM · IT Business Analyst · Product Owner
PMP® CBAP® CSPO

Certified & Accredited By

Project Management Institute PMI PMI
IIBA CBAP certification IIBA
Scrum Alliance CSM Scrum Alliance CSM
Scrum Alliance CSPO Scrum Alliance CSPO
Certified Agile Coach Agile Coach
Kanban Management Professional KMP Kanban PM
Babcock University Babcock University
TRCN Teachers Registration Council of Nigeria TRCN
The Value Proposition

Why Work With Tosin?

“My background in Counseling Psychology is not a footnote — it is a competitive edge. When rooms get difficult, stakeholders clash, or requirements keep shifting, I navigate the human side as precisely as the technical.”

A decade across Fintech, digital education, and enterprise consulting. The through-line is always the same: measurable delivery, reduced risk, and teams that stay aligned long after kickoff.

Currently running Fintech POS integrations at Cluster POS (Montreal) while consulting as Business Analyst for 10Alytics clients across North America and Africa — simultaneously, because scope management is a core skill.

Specializing in high-impact digital products across Fintech, Education, and Digital Consulting sectors — always with a focus on ROI, risk mitigation, and scalable frameworks.

Project Leadership

End-to-end SDLC, Risk Registries, Resource Planning, Governance (PMP)

Business Analysis

Requirement Elicitation (JAD), Gap Analysis, Process Mapping (BPMN), BRD/FRD (CBAP)

Product Ownership

Roadmap Design, Backlog Prioritization, UX/UI Wireframing, Sprint Planning (CSPO)

Stakeholder Facilitation

Mediating Executive Sponsors, Vendors & Tech Teams — emotional intelligence in high-stakes rooms

Oluwatosin Oyeyemi professional portrait
Oluwatosin Oyeyemi business photo
Oluwatosin Oyeyemi outdoor portrait
25%
Deployment Delay Reduction
Risk registries at Cluster POS proactively caught bottlenecks across multiple live Fintech integrations before they became crises.
10+
Years in Practice
6
Certifications
50%
Growth Impact
Led Good Shepherd Schools’ digital transformation in one week during COVID-19 — 100% business continuity, zero dropout, 200 to 10,000 followers.
Career History

Work Experience

Concentrix
May 2025 – Present

Customer Service / Tech Support Rep — Tech Products (Remote)

  • Delivers world-class inbound technical support for iOS and macOS products — the friendly voice resolving hardware, software, and connectivity issues using structured call flow guides.
  • Tracks, documents, and retrieves case information in CRM databases with precision, maintaining broad knowledge across smartphones, tablets, computers, and wearables.
  • Brings the same client-facing communication discipline from high-stakes PM engagements into every customer interaction — calm, clear, and results-oriented.
iOS / macOSCRMTech SupportTroubleshootingCustomer Experience
Cluster POS — Montreal, QC
June 2024 – Present

Project Manager

  • Orchestrates end-to-end Fintech product deployment lifecycles — POS software integrations built to rigorous security and performance standards for merchant clusters.
  • Navigates complex requirements between hardware vendors, software developers, and merchant clients to deliver seamless payment solutions on time.
  • ▲ 25% fewer deployment delays — built and executed project risk registries that identified bottlenecks before they became crises.
  • ▲ 15% faster time-to-market — standardized merchant onboarding processes, compressing feature rollout cycles.
FintechJiraMS ProjectSQLPOS SystemsRisk ManagementVendor Management
10Alytics (Remote)
March 2023 – Present

Business Analyst

  • Leverages advanced data analysis (Power BI, Tableau, SQL) to evaluate business processes and deliver data-backed optimizations for digital products.
  • Facilitates JAD (Joint Application Design) sessions that achieve genuine alignment between technical and non-technical teams — not just a signed-off document.
  • Guides project teams in Lean and Agile adoption, measurably improving sprint velocity and deliverable quality through disciplined feedback loops.
Power BITableauSQLJiraConfluenceAgile / ScrumJAD Sessions
Blue Sky Citadel
May 2022 – Oct 2022

Lead Business Analyst / Product Owner

  • Defined product vision and designed comprehensive digital roadmaps — led cross-functional teams through iterative development cycles from concept to delivery.
  • Translated complex business needs into precise system requirements and user stories in Confluence; owned the product backlog on Azure DevOps, prioritizing features by ROI.
  • Created wireframes in Figma and Balsamiq; defined Definition of Done criteria keeping developers and testers aligned on quality at every sprint.
Azure DevOpsFigmaBalsamiqMiroBacklog ManagementWireframing
Good Shepherd Schools — Lagos, Nigeria
July 2021 – March 2023

School Counselor & Strategy Lead

  • 100% business continuity — spearheaded the full “Online School” initiative within one week of COVID-19 lockdown. Zero student dropout. Zero interruption.
  • 200 → 10,000 followers — customer data analysis guided a marketing pivot that contributed to 50% growth in school projections.
  • Designed and implemented psychological intervention frameworks that measurably improved student graduation rates and reduced behavioral challenges.
Change ManagementStrategic PlanningData AnalysisGoogle WorkspaceCRM
Credentials

Licenses & Certifications

PMI Project Management Professional PMP logo

Project Management Professional

Project Management Institute (PMI)

PMP® · Feb 2026
IIBA CBAP Certified Business Analysis Professional badge

Certified Business Analysis Professional

International Institute of Business Analysis

CBAP®
Scrum Alliance Certified Scrum Master CSM badge

Certified Scrum Master

Scrum Alliance

CSM
Scrum Alliance Certified Scrum Product Owner CSPO badge

Certified Scrum Product Owner

Scrum Alliance

CSPO
Certified Agile Coach credential

Certified Agile Coach

Agile Coach Certification

Agile Coach
Kanban Management Professional KMP badge

Kanban Management Professional

Kanban Certification

KMP
Teachers Registration Council of Nigeria TRCN logo

Licensed Teacher

Teachers Registration Council of Nigeria

TRCN
Technical Depth

Skills & Tools

Core Competencies

Project Management (PMP)95%
Business Analysis (CBAP)93%
Stakeholder Management97%
Agile / Scrum / Kanban92%
Product Ownership (CSPO)89%
Data Analysis & BI83%
Emotional Intelligence98%

Technical Ecosystem

Design & Wireframing
FigmaFigma
BalsamiqBalsamiq
MiroMiro
VisioVisio
Data & Business Intelligence
Power BIPower BI
Tableau
SQL
Project Management Platforms
Jira
Confluence
Azure DevOpsAzure DevOps
MS Project
Trello
Jira Service ManagementJira SM
Enterprise & Productivity
SalesforceSalesforce
MS Office SuiteMS Office
Google WorkspaceGoogle Workspace
System / Core Tech
POS SystemsPOS Systems
macOSmacOS
WindowsWindows
TCP/IPTCP/IP
DHCPDHCP
Methodologies
Agile
Scrum
Kanban
Waterfall
Lean
BPMN
Academic Background

Education

Babcock University

Ogun State, Nigeria

B.Sc. Counseling Psychology

Teachers Registration Council of Nigeria

Federal Professional Licensing Body

Licensed Teacher — TRCN
Get in Touch

Ready to Deliver Results?

Currently Available for New Engagements

Project management contracts, business analysis, product ownership, or strategic consulting — if you need someone who combines rigorous process with genuine people skills, this is the conversation to start.

+1 (514) 464-2150 WhatsApp Chat Send an Email

Mississauga, ON, Canada  ·  Open to Remote & Hybrid

Oluwatosin Oyeyemi
PMP® · CBAP® · CSPO · CSM · Agile Coach · KMP
© 2025 · Mississauga, ON